Customer Service Representative (CSR)
Location: Buffalo, NY
Company: T-Mark Plumbing, Heating, Cooling & Electric
Pay: $21-$23 per hour
Be the Friendly Voice Our Customers Count On!
At T-Mark, we know great customer experiences start with great people. We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience.
If you're someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we'd love to meet you.
What You'll Do
- Answer incoming customer calls and assist with scheduling service appointments
- Provide outstanding customer service on every interaction
- Help customers with questions, concerns, and appointment requests
- Accurately enter customer information and service details into company software
- Communicate effectively with dispatchers, technicians, and customers
- Resolve customer concerns professionally and efficiently
- Manage multiple tasks while maintaining accuracy and attention to detail
- Support the team in delivering a five-star customer experience
- Assist with outbound calling campaigns as needed
- Help maintain appointment schedules and maximize booking opportunities
What We're Looking For
- 1+ years of customer service experience
- Experience working for a residential HVAC, plumbing, electrical, or home services company is required
- Strong understanding of how residential service businesses operate
- Experience scheduling service calls and supporting technicians
- Service Titan experience strongly preferred
- Strong verbal and written communication skills
- Ability to handle high-volume customer interactions
- Strong problem-solving and conflict resolution skills
- Excellent attention to detail and accuracy
- Ability to multitask and stay organized in a fast-paced environment
- Customer-focused mindset with a positive, professional attitude
- Dependable, team-oriented, and eager to learn
Bonus Points For
- Previous CSR, dispatcher, or call center experience in the home services industry
- Experience with memberships and maintenance agreements
- Experience with outbound calling and rehash campaigns
- Experience booking appointments and converting inbound opportunities
- Familiarity with HVAC, plumbing, electrical, or drain service terminology
What We Offer
- $21-$23 per hour
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Career growth opportunities
- Ongoing training and development
- Supportive team environment
- Stable, year-round company
Join the T-Mark Team
This is not an entry-level CSR role. We're looking for someone who understands the home services industry, can confidently support customers and technicians, and thrives in a fast-paced environment.
If you're the type of person who enjoys helping customers, solving problems, and keeping things running smoothly behind the scenes, apply today and join the T-Mark team!