Customer Service Representative

Job Title: Customer Service Representative

Reports to: Customer Service Manager

Status: Full Time Regular Non-Exempt

About Package Design & Supply:

Package Design & Supply is a full-service provider of all packaging and shipping products serving Western New York since 1995 as well as ISO9001 certified. Our 30+ year history and success record are attributed to one simple principle; listen to the customer to provide the best products customized to their needs.

We currently serve the Buffalo, Niagara Falls, Dunkirk, Rochester, Syracuse, and Pennsylvania markets. Our customer base is diverse including industrial, food manufacturing, and automotive. Our headquarters in Buffalo, NY houses 75,000 s.f. of manufacturing and converting of materials.

At Package Design & Supply we pride ourselves on being the leading manufacturer and distributor of shipping, industrial, and packaging materials to businesses throughout North America.

Company Vision:

Working together as a team, where every piece matters, we will remain the preferred packaging company in the Western New York and Pennsylvania markets. By keeping our customers first, and providing them with the best safety, quality, OTIF, innovation, and value-added services, we will create virtuous cycles of mutual benefit, resulting in profitable returns for years to come.

Summary of Position:

The Customer Service Representative provides excellent service to our customers and performs general clerical and data entry functions. The incumbent will work in a team environment and interact with the sales team as well.

Essential Functions:

• Receives purchase orders from customers.
• Confirms correct pricing and checks inventory.
• Confirms with customer and makes changes as necessary.
• Opens mail; stamps and copies checks.
• Matches receivers to purchase orders and enters into system.
• Prepares quotes per sales team requests.
• Delivers excellent customer service.
• Performs general office functions to include answering phones, filing, data entry, billing of customer invoices, and sending customer invoices.
• Assists with answering incoming calls.
• Creates back orders and issues to plant.
• Maintains files.
• Sends proof of deliveries as required.
• Processes vendor billing packets and mails.

Qualifications:

• General office skills to include data entry and solid computer skills
• Strong customer service and telephone skills
• Inventory experience