Wake County Social Services (DSS) is seeking a call center superstar to join our dedicated team of community supporters! At Wake County, we believe that even when times are bad, we'll be here to help you get back on your feet - and we'll help you see beyond today, to a better tomorrow.
Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to help. The Customer Support Center is an integral part of the Social Services division that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. standards. Individuals in this position must be able to provide complex program and service information directly to clients, as well as manage difficult or emotional situations.
Our ideal candidate will have strong experience in a fast-paced call center setting and a desire to go above and beyond to provide excellent customer service. Apply today to join #TeamWake