Customer Service Representative
Location: Canton, GA
Pay: $19–$20 per hour
Job Type: Temp-to-Hire, Full-Time
Shift: 1st Shift | Monday–Friday | 8:30 AM–5:00 PM
Benefits: Full Benefits Package
Are you a customer service professional who enjoys solving problems, helping customers, and keeping orders running smoothly? Join a growing team in Canton, GA, where your communication skills, attention to detail, and positive attitude can make a difference!
Customer Service Representative Description:
Employ Partners is seeking a detail-oriented and enthusiastic Customer Service Representative for a growing industrial automation and manufacturing distribution company in Canton, GA.
Duties and Responsibilities:
Provide exceptional customer service through inbound phone calls, emails, and live chat.
Process customer orders accurately using NetSuite ERP software, ensuring correct pricing, product information, and order details.
Respond to customer inquiries regarding order status, shipping, product availability, and delivery timelines.
Prepare customer quotes, verify pricing, and assist with product selection.
Resolve customer concerns professionally, including returns, billing questions, backorders, and order discrepancies.
Coordinate with warehouse, accounting, technical support, and inside sales teams to ensure customer satisfaction.
Assist customers with industrial automation and electrical products, escalating complex technical questions when needed.
Identify opportunities to recommend additional products and support customer purchasing needs.
Maintain accurate customer records and follow up on outstanding requests.
Deliver friendly, efficient, and reliable service in a fast-paced office environment.
Qualifications and Requirements:
Strong verbal and written communication skills with a positive, professional attitude.
Previous customer service, order entry, or order processing experience.
Experience with NetSuite, ERP, or CRM software preferred; NetSuite experience highly desirable.
Excellent attention to detail, organizational skills, and multitasking abilities.
Ability to resolve customer concerns while maintaining professionalism and composure.
Strong computer skills, including Microsoft Office applications.
Experience in manufacturing, industrial distribution, or B2B customer service preferred.
Familiarity with technical or industrial products is a plus.
High School Diploma or GED required; Bachelor's Degree preferred.
Ability to work collaboratively and adapt to changing priorities.
Ready to put your customer service and order processing skills to work? Apply today with Employ Partners for this Customer Service Representative opportunity in Canton, GA!
Employ Partners, Inc. is a full-service staffing and recruiting firm. Our mission is to source, attract, engage, and retain quality employees for our valued clients in the local communities we serve. We are growing and always seeking great employees!
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