We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help ensure deliveries stay on track, resolve customer concerns, and coordinate changes while providing a consistently positive customer experience.
What You’ll Do
Assist customers and business partners by phone and email
Handle customer complaints calmly and professionally
Diagnose, assess, and resolve customer issues
Monitor the progress of delivery routes
Scan haul-away pods and verify stamps
Process delivery order changes and cancellations
Manage multiple priorities while maintaining accuracy and follow-through
What You’ll Need
Required:
Experience using Microsoft Office, including:
MS Project
Word
Excel
PowerPoint
Strong customer service and communication skills
Ability to multitask and stay organized
Ability to remain calm and effective in a fast-paced environment
Preferred:
High school diploma or equivalent
1+ year of related customer service experience
Previous call center experience
Experience in delivery, transportation, logistics, or route operations
Strong problem-solving skills
Ability to provide solutions while maintaining a positive customer experience
“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”
Numbers & Facts
Location
Canton, MI
Salary
$17–$19 Per Hour
Skills
Call Centersunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Follow Throughunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Logisticsunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Projectunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Transportation Routingunmatched
🎯
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