We Offer
- Comprehensive paid process and systems training to equip you with the necessary skills for success.
- Generous paid time off and holidays for a healthy work-life balance.
- Paid on-the-job training to continuously enhance your knowledge and expertise.
- Flexibility in scheduling to accommodate your personal needs.
- Performance-based pay and bonuses to recognize and reward your contributions.
- Stable, full-time hours ensuring job security and consistent employment throughout the year.
- Engaging team culture with regular events fostering camaraderie and collaboration.
Job Summary
Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Responsibilities
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Convert customer inquiries from various communication channels into in-home sales appointments.
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
- Prepare customer service call reports for management.
Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.