Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via email and phone
• Process orders, returns, exchanges, and service requests.
• Resolve customer concerns and provide timely follow-up.
• Coordinate with operations, warehouse, and accounting teams to support order fulfillment.
• Maintain accurate customer records and documentation.
• Assist with shipment tracking, inventory inquiries, and administrative support.

Qualifications

• 2+ years of customer service, administrative, or operations support experience.
• Strong communication, organization, and problem-solving skills.
• Proficient in Microsoft Office and business systems.
• Quickbooks
• Ability to manage multiple priorities in a fast-paced environment.

Additional Details:

Salary: $21 - $24 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.