Customer Service Representative

Our client, Industry Descriptor is seeking a Job Information Customer Service Rep to join their team. As a Job Information Customer Service Rep, you will be part of the Department Name supporting Team Name(s). The ideal candidate will have verbal and written communication skills, attention to detail, and customer service skills which will align successfully in the organization.

Job Title: Customer Service Rep

Location: Carol Stream, IL

Pay Rate: $19

Shift:  9AM-5PM

What's the Job?

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Provide clear, accurate information to customers about products and services while working to resolve issues efficiently.

What's Needed?

• Verbal and written communication skills with a customer-first mindset.
• Attention to detail to accurately document and record customer/client information.
• Customer service skills and interpersonal skills to handle questions and concerns professionally.
• Ability to work independently and manage time effectively during busy periods.
• Previous experience with computer applications, such as MS Outlook or data entry software.

What's in it for me?

• Opportunity to make a real difference by helping customers find answers and solutions.
• Structured work focused on resolving inquiries, handling complaints, and following through.
• Experience building strong documentation habits through accurate recordkeeping.
• A role that supports both inbound and outbound customer interactions as needed.
• Clear pathways for escalation when issues require designated department review.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.