Crestfield Talent is seeking a motivated Customer Service Representative to assist customers, manage service inquiries, and support daily customer operations.
This hybrid role is suited for someone who enjoys helping people, solving problems, and maintaining positive customer relationships in a professional business environment.
Responsibilities
Respond to customer inquiries through phone, email, and chat
Assist customers with account information, service requests, and general questions
Resolve customer concerns professionally and efficiently
Maintain accurate customer records and update account information
Coordinate with internal departments to address customer needs
Document customer interactions and follow established procedures
Monitor outstanding requests and provide timely follow-up
Support daily administrative and customer service activities
Identify opportunities to improve customer satisfaction and service processes
Qualifications
Strong written and verbal communication skills
Excellent customer service and interpersonal abilities
Comfortable using computers and digital communication tools
Strong organizational and problem-solving skills
Ability to manage multiple tasks and prioritize effectively
Previous customer service, retail, hospitality, or administrative experience is preferred
Skills
Customer Service • Customer Support • Communication • Problem Solving • CRM Software • Customer Relations • Microsoft Office • Email Communication • Conflict Resolution • Organization • Time Management