Customer Service Representative

Customer Service Representative

Location: Chattanooga, TN (Onsite)
Pay Rate: $20–$23 per hour

Position Overview

The Customer Service Representative plays a key role in supporting customers and clinicians by delivering accurate, timely, and professional service in a fast-paced manufacturing environment. This position is responsible for managing assigned customer accounts, processing orders, handling inquiries, coordinating shipping activities, and managing order backlogs. Success in this role requires strong attention to detail, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, including domestic and international partners

• Respond to customer inquiries via phone, email, and webchat regarding orders, products, billing, shipping, and delivery issues

• Accurately enter, update, and manage orders within an ERP system

• Monitor open orders and backlogs; proactively communicate delays or issues to customers

• Prepare and share weekly open-order or backlog reports using Excel

• Maintain detailed and accurate documentation of all customer interactions

• Coordinate with internal teams such as Sales, Technical Support, Manufacturing, and Shipping to resolve issues efficiently

• Support return processing and warranty coordination according to established procedures

• Assist field staff with questions, orders, and issue resolution as needed

• Answer an average of 25–35 inbound calls per day through an automated call center

• Contribute to continuous improvement efforts related to workflows, tools, and customer experience

• Provide backup coverage for additional accounts as needed

Minimum Qualifications

• High School Diploma, GED, or equivalent

• 5+ years of customer service or sales support experience, preferably in manufacturing or a regulated product environment

• Experience using ERP systems (Epicor preferred) and customer service ticketing platforms

• Strong verbal and written communication skills

• Proficiency with Microsoft Office tools, including Excel, Outlook, Teams, Word, and SharePoint

• Excellent organizational and time-management abilities

• Ability to work independently while collaborating across teams

• Comfortable working in a call-center style environment

• Typing speed of at least 40 words per minute with minimal errors

Preferred Experience

• Background in durable medical equipment, orthotics and prosthetics, or familiarity with medical terminology

• Experience supporting clinicians or technical customer bases

Success Factors

• Customer-focused mindset with empathy and professionalism

• High attention to detail and accuracy

• Strong problem-solving and critical thinking skills

• Ability to multitask and manage competing priorities

• Process oriented with an eye for continuous improvement

• Technically proficient and adaptable to new systems and tools

What’s Offered

• Competitive hourly pay: $20–$23/hour

• Paid time off and paid holidays

• Medical, dental, and vision benefits

• 401(k) retirement plan

• Parental leave benefits

• Flexible scheduling options (by business need)

• Employee referral bonuses and professional development opportunities

Pay Details: $20.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.