Customer Service Representative

Description: Duties and ResponsibilitiesUnder moderate supervision performs varied tasks of intermediate complexityApplies intermediate and some advanced skills to perform functions of the position within assigned areaMay adapt new procedures techniques tools materials andor equipment to meet the more complex requirements functions of the positionResolves most questions and problems and refers only the most complex issues to higher levelsProcesses customer orderschangesreturns according to established department policies and procedures.Keeps records of customer interactions process customer accounts and file documentsFollows communication procedures guidelines and policiesScopeHas developed knowledge and skills through formal training or considerable work experienceEntry level often for those with work experience in the skill areaWorks within established procedures with a moderate degree of supervisionIdentifies the problem and all relevant issues in straightforward situations assesses each using standard procedures and makes sound decisionAll Employees ShallComply with the EH&S Policy and applicable regulatory and company EH&S rules and requirementsReport to supervision conditions or practices that are either unsafe or that may adversely impact the environment to ensure prompt resolution of potential hazardsAttend scheduled EH&S training programActively support the organizations efforts to meet or exceed EH&S goals and plansRecommend improved EH&S practicesMust be able to communicate effectively with co-workers supervisors and third parties. This ability to communicate requires the employee to be conversant in English as much of our workforce and the third parties that we encounter only speak English.The incumbent is responsible for complying with the policies in Whelens Employee Handbook."Whelen Engineering is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race color religion national origin age gender sex ancestry citizenship status mental or physical disability genetic information sexual orientation veteran status or military status.This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Companys discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time for any reason or no reason at all with or without notice.Education and Experience High School Diploma or equivalent w3 years experience or AAASBusiness School w1 years experience preferredPhysical demands and abilitiesAble to lift up to 35 poundsRegularly performs repetitive tasksAble to stand or sit during the shiftSpecific vision abilities required include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus