Customer Service Representative-Cheyenne WY

Join Our Team in Cheyenne, WY

Looking for a career where you can make a difference every day? At our Cheyenne retail location, you'll be the friendly face customers turn to for solutions, support, and the technology that keeps them connected to what matters most. Whether you're helping someone set up a new device, solving an account question, or finding the perfect wireless plan, you'll play an important role in creating exceptional customer experiences.

Why You'll Love Working Here

We're more than a wireless company. We're a team built on integrity, collaboration, continuous improvement, and a commitment to helping our communities stay connected. If you enjoy working with people, solving problems, and learning new technology, you'll fit right in.

What You'll Do

No two days are exactly the same. You'll spend your day connecting with customers, finding solutions, and helping them get the most from their wireless services.

In This Role, You Will:

• Welcome customers with a friendly, professional attitude both in-store and over the phone.
• Listen to customer needs and recommend products, services, and account solutions that fit their lifestyle.
• Help customers set up devices, answer questions, and troubleshoot common issues.
• Keep customer accounts accurate by entering information and documenting interactions with attention to detail.
• Process payments, explain billing options, and maintain accurate cash-handling practices.
• Work alongside teammates to create a positive, organized, and customer-focused retail environment.

What Makes You Successful

We're looking for someone who enjoys helping others and takes pride in delivering great service.

You'll Thrive If You Have:

• Strong communication and relationship-building skills.
• A positive attitude and a genuine desire to help customers.
• Excellent attention to detail and organizational skills.
• Confidence using computers and Microsoft Office products.
• The ability to learn quickly, adapt to changing situations, and make sound decisions.
• An interest in technology and a willingness to learn about wireless products and services.

What a Typical Day Looks Like

Your day starts by checking store updates, customer follow-ups, and team priorities. From there, you'll balance assisting walk-in and over the phone customers, answering questions, trouble shooting, activating services, and helping people get the most from their devices. Between customer visits, you'll update records, complete follow-up tasks, and collaborate with teammates to keep the store running smoothly. Every day brings new people, new challenges, and new opportunities to make a positive impact.

Pay & Benefits

We believe great employees deserve great rewards.

Starting pay: $17.75-$20.40 per hour

Benefits include:

• Medical, Dental, and Vision coverage
• 401(k) with company participation
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Time Off
• Employee Discounts
• Career development and growth opportunities

Ready to Get Connected?

If you're looking for a fast-paced, customer-focused role where you can build valuable skills, grow your career, and make a difference in your community, we'd love to hear from you. Apply today and start your next chapter with us in Cheyenne.

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.