Job Description
Customer Service Representative - Chicago, IL
Location: Downtown Chicago, IL | 100% Onsite
Schedule: Monday-Friday, daytime hours
Make your application after reading the following skill and qualification requirements for this position.
Job Description:
- Handle a high volume of inbound and outbound calls
- Manage a portfolio of accounts and outstanding balances
- Speak with customers regarding personal, business, and use-tax accounts
- Negotiate payment arrangements and potential solutions
- Document conversations and account activity accurately
- Navigate challenging conversations professionally
- Maintain compliance with applicable collection policies and regulation
Looking for:
- High school diploma required
- Bilingual in English and Spanish required
- Excellent verbal communication and computer skills
- Comfortable handling approximately 100–150 calls per day
- Comfortable working with difficult or frustrated customers
- Strong attendance and reliability
- Previous xxzpjkt collections, credit, billing, or high-volume call center experience is highly preferred
Additional details:
- Monday-Friday only
- No weekend shifts
- First two weeks of training are 8:00 AM-5:00 PM
- Potential schedules afterward include 8:00-5:00, 8:30-5:30, or 9:00-6:00
Numbers & Facts
| Location | Chicago, IL |
| Industry | Healthcare Services |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 2001 |
| Website | http://www.insightglobal.net |
Benefits
Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts
About Company
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.
Skills
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