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Customer Service Representative

LHH

Cincinnati, OH

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JOB DETAILS
SALARY
$21–$25 Per Hour
SKILLS
Blueprints, Communication Skills, Corporate Policies, County Ordinances, Customer Support/Service, Federal Laws and Regulations, Interpersonal Skills, Legal, Maintain Compliance, Maintenance Services, Manufacturing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Reporting Skills, Resolve Customer Issues, Sales, Security Clearance, State Laws and Regulations, Team Player, Telephone Skills, Time Management, Track Customer Issues, Writing Skills
LOCATION
Cincinnati, OH
POSTED
Today
Customer Service RepresentativeDirect Hire | 1st ShiftPay: $21-$25/hourOur client is seeking a Customer Service Representative to support service technicians and customers by handling service and sales orders, answering product-related inquiries, and delivering outstanding customer service. This is a full-time, direct hire opportunity on 1st shift.Essential Job Duties and Responsibilities:* Answer phone calls and emails from customers and service technicians in a timely and professional manner* Provide accurate technical information while ensuring compliance with company policies* Recommend corrective services to resolve customer issues and complaints* Maintain and update customer files* Enter sales orders using OMS/WMS systems* Assist customers in identifying appropriate part numbers* Prepare and provide quotes, order confirmations, and shipment tracking information* Respond to customer inquiries and follow up as needed* Communicate and coordinate with internal departments to resolve customer concernsSupervisory Responsibilities:* This position does not have supervisory responsibilitiesMinimum Qualifications:* Ability to read and interpret safety rules, operating instructions, maintenance instructions, and procedure manuals* Ability to write routine reports and correspondence* Strong verbal communication skills with the ability to effectively convey information to customers* Previous experience using OMS/WMS platforms* Proficiency in Microsoft Word, Outlook, and Excel* Strong organizational skills with the ability to multitask* Excellent verbal and written communication skills* Strong interpersonal skills, critical thinking abilities, and the ability to work collaboratively with othersPreferred Qualifications:* Ability to read blueprints* Experience working in a manufacturing environmentEducation and/or Experience:* Minimum of two years of customer service experiencePay Details: $21.00 to $25.00 per hourSearch managed by: Bianca KimbleEqual Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:* The California Fair Chance Act* Los Angeles City Fair Chance Ordinance* Los Angeles County Fair Chance Ordinance for Employers* San Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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LHH

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