Customer Service Representative

Customer Service Representative (4791-06)

Work Location:

Cincinnati, OH

Your Benefits Working for Hamilton County!

• Starting Pay: $19.43 per hour
• Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave.
• Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option.
• Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

We serve the residents of Hamilton County in more ways than you may realize! We make a difference in your everyday life with road maintenance, economic development, emergency response, public safety, services for our children and our families within the community, and more!

Requirements (Education, Experience, Licensure, Certification):

• High School Diploma or GED
• college-level coursework in secretarial science supplemented by one (1) year related experience
• or equivalent combinations of training and/or experience which evidences an advanced knowledge of secretarial science
• demonstrable skill in typing.
• Valid driver's license issued by the state of residency.

Job Duties (Summary):

• Provides quality customer service to walk-ins, customers, vendors and visitors; responds to inquiries from customers and vendors (e.g., issues regarding parking in unauthorized parking spots, lost money in the vending machines, processes special requests from customers, etc.); receives and screens telephone calls; deals with emergency and/or sensitive information; refers difficult or sensitive issues to appropriate personnel; serves on committees; interacts with various vendors in performance of job duties; coordinates fundraising charity drives for department; maintains schedules for conference rooms.
• Processes customer work order requests and information and dispatches to appropriate personnel in accordance with established procedures; handles emergency work order issues timely and with sensitivity, and informs assigned personnel; enters data into department work order system; answers questions related to status of work orders; verifies and checks on computer generated information, records and reports; prepares and provides computer generated records, reports and information; responds to basic computer questions from system users; serves as liaison with other agencies to clarify or confirm data; data enters mileage for fleet and produces various reports
• Performs routine clerical duties to assist with the efficient operation of the department (e.g., types and edits correspondence, memos, reports and other documents; maintains Director's and other various files; transcribes dictation; reproduces, files and distributes documents; receives and routes incoming faxes via the fax press; receives, sorts and distributes incoming mail; coordinates FedEx, UPS and I/O mailings/deliveries; responsible for inventory control and orders all office supplies; distributes gas card and monitors use; maintains locked Key-Box; maintains office equipment).
• Reviews "night" time cards to verify service hours; schedules, monitors and verifies vehicle usage and related records; assigns and maintains vehicle cell phones and related records.
• Demonstrates regular and predictable attendance.
• Performs other related duties

Work Location:

Facilities

1000 Main Street

Cincinnati, OH 45202

Work Hours:

Full-time/ 40 Hours a week

Deadline to Apply:

Open Until Filled