Best Practices, Communication Skills, Customer Relations, Customer Support/Service, Documentation, Establish Priorities, Insurance, Maintain Compliance, Process Improvement, Resolve Customer Issues, Team Player, Track Customer Issues, Work From Home
Join a leading insurance organization committed to a collaborative and inclusive workplace where ideas are valued. This role involves
- researching and resolving customer and policyholder inquiries in real time
- applying best practices to ensure satisfaction and compliance
- collaborating with internal teams and escalating complex issues as needed
- using web-based systems to handle customer interactions with minimal phone contact
- documenting interactions and maintaining customer records
- prioritizing tasks to meet business goals and improve processes
- developing knowledge of insurance products and industry practices
- strong customer service and communication skills are essential
Employees work on-site at least two days a week, with core days Tuesday and Thursday, and may work remotely part of the week. Benefits include medical, dental, vision, wellness, paid time off, 401(k) with match, and more. Compensation varies based on role, experience, and location.
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Great American Insurance Group (DBA)
Great American Insurance Group's roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance focusing on specialty commercial products for businesses, and in the sale of traditional fixed and fixed-indexed annuities in the education, bank and individual markets. Great American Insurance Company has received an "A" (Excellent) or higher rating from the A. M. Best Company for over 100 years (most recent rating evaluation effective February 22, 2013). The members of the Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio. AFG's common stock is listed and traded on the New York Stock Exchange and the Nasdaq Global Select Market under the symbol AFG.
100 to 499 employees
http://www.greatamericaninsurancegroup.com/