Customer Service Representative

Customer Service Representative with Voda Cleaning & Restoration

We are seeking a friendly and detail-oriented Phone Customer Service Representative to join our team. This role involves assisting customers by scheduling appointments, providing information, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for helping others.

Benefits include paid holidays, competitive pay, 401(k) matching, bonus based on performance, dental insurance, free uniforms, health insurance, opportunity for advancement, paid time off, and training & development.

This is a full-time (40 hours), hourly, in-person position that does not require travel. The position reports to the Owner & General Manager and does not have any reporting positions at this time.

Primary responsibilities include answering inbound calls, scheduling appointments, confirming jobs and appointments, providing accurate information, handling customer complaints, documenting customer interactions, following up with customers, making outbound calls, collaborating with other departments, meeting performance metrics, and participating in staff and management team meetings.

Performance skillsets include verbal and written communication, team building, planning and organizing, adaptability, dependability, and technology proficiency.

Qualifications include a high school diploma or equivalent, proven customer service experience, familiarity with the cleaning and restoration industry, financial reporting skills, leadership skills, mathematical skills, and comprehensive computer skills.

The working environment involves handling moderate to high call volume, lifting items up to 10 and 25 pounds, and a generally quiet noise level. Compensation is $17.00 - $19.00 per hour.

Welcome to Voda Cleaning and Restoration! We are dedicated to a new level of clean and are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction.

At Voda, we restore order, beauty, and safety to homes and businesses after disasters. Our team of skilled technicians delivers perfection in every job we undertake.

What sets Voda Cleaning and Restoration apart includes cutting-edge technology, expertise and training, a passionate team, a client-centric approach, impactful work, growth opportunities, and a positive work environment.

Join us and be a part of something extraordinary! Apply now and become part of a greater mission!