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Customer Service Representative

American Reprographics Company

Cincinnati, OH

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JOB DETAILS
SKILLS
Billing, Computer Systems, Consulting, Cost Estimates, Customer Support/Service, Data Entry, Order Delivery, Order Processing, Photocopy, Printing, Problem Solving Skills, Process Management, Production Control, Project Tracking, Quality Control, Sales, Secondary School, Shipping/Receiving, Technical Support, Up-Selling, Warehousing
LOCATION
Cincinnati, OH
POSTED
Today
Summary: ARC Document Solutions, Inc. (www.e-arc.com) is a world-wide public company looking for a Customer Service Representative (CSR) who will coordinate and process orders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or personally from customers, according to customers' requirements.Essential Duties and Responsibilities:* Greet customers* Process in-person, phone, electronic, and hard copy work orders* Provide information to customers regarding products, processes (software/hardware), and production turnaround times* Attempt to sell add-on or new services/merchandise to existing and previous customers* Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs* Enter jobs into computer system/first screen billing* Complete order forms* Examine original hard copy documents for completeness and defects* E-mail or call customer with questions regarding orders, when appropriate* Note problems with orders for Production Manager* Consult with Estimator regarding costs and communicates information to customer. Follow estimating procedures for review/approval in various situations* Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production* Examine digital files for completeness and defects* Resolve problems with digital orders or obtains assistance from technical expert* Update customers throughout production to keep them informed of status of job* Refer questions regarding jobs in progress to the appropriate production manager* Monitor progress of job order throughout production, confer with employees at all levels of company* Follow-up on orders to ensure delivery by specified dates and times* Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments* Participate in ongoing ARC and other training to update technical skills and knowledge* Perform other tasks, duties, or functions as directed* Position hours 9:00 AM to 6:00 PM, Monday through FridaySkills:* Excellent customer service skills* The ability to type 30-40 words per minute* Quality control* Wrapping and distribution of our productsRequired Experience:* High School* Experience in a printing environment* Previous reprographics experience.

About the Company

A

American Reprographics Company

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