Customer Service Representative

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

Want to learn more? Visit us atpackaging.toppan.com

Summary Description:

As a division of TOPPAN Packaging Americas - Trident create digital packaging assets for some of the most recognisable brands in the world. Our dynamic, innovative team works with FMCG brands to prepare packaging artworks for mass print production. A digitally focused company, we continuously strive to stay at the forefront of our field, designing and developing our own cutting-edge technologies and powerful systems. This ensures that we are constantly driving our business forward and offering our customers the highest quality service, whether this is retouching media ready for print or crafting a 3D image for E-

commerce sites.

Under the leadership of the Commercial Manager, the Customer Service Representatives are responsible for ensuring the efficient and effective co-ordination of artwork and/or print tooling projects on behalf of a designated group of customers, while adhering to procedures established by the team.

What you'll be doing:

• Support and contribute to the safety and health of Trident and its employees
• Active participation in safety activities
• Successfully qualify on necessary safety training
• Perform all daily/weekly inspections and housekeeping as directed and trained
• Provide sales support, including the oversight of customer focused projects that drive performance improvements.
• Receive, interpret and document customer instructions, developing internal specifications and effectively communicating these to the Graphics and Manufacturing departments.
• Provide consistent feedback to customer on progress of all elements in a job.
• Provide timely, accurate invoicing.
• Excellent computer skills and proficient in Microsoft Office
• Excellent written, visual and verbal communication skills.
• Achieve minimum management defined Quality standards
• Identify and follow through on opportunities for growth
• Lead customer meetings and presentations
• Implementation of new business into Trident systems/workflows
• Support and contribute to the safety and health of Trident and its employees.
• Participate in process improvement and the quality program, and creation of RFC's
• Print process knowledge (all three processes), understanding how trapping and separation affect the print result.
• Understand brand rules and style guides.
• Provide accurate KPI data for management review
• Train Admin and mid-level CSR's in Trident and customer specific procedures
• Demonstrate good time management and organizational skills
• Participate in Employee Performance Management System for career development.

• 3-5 years of relevant experience.
• Competent user of: Adobe Illustrator, Photoshop, Outlook, Word, Excel, bespoke Trident systems
• Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement