The Fountain Group is a national staffing firm and we are currently seeking an Customer Service Representative for a prominent client of ours. This position is located in Clayton, MO32703..Details of the position are as follows:
Job Details:
• Pay: $19 / hour
• 100% onsite position
• Monday – Friday schedule
• Possibility for extension and/or conversion based on performance and business needs
Job Description:
The Customer Service Representative provides technical and product support to both internal and external customers. This role serves as a key resource for troubleshooting application-related issues, responding to customer inquiries, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and experience supporting software applications in a client-facing environment.
Responsibilities:
• Provide application support to internal teams and external customers via phone, email, and live chat
• Troubleshoot technical, procedural, and operational issues related to software applications and products
• Research and resolve customer inquiries while maintaining service level expectations
• Document customer interactions, troubleshooting steps, and resolutions accurately within CRM systems
• Collaborate cross-functionally with internal teams to resolve escalated issues
• Apply structured troubleshooting methodologies to identify root causes and drive issue resolution
• Communicate issue status, updates, and resolutions to stakeholders and customers in a timely manner
• Contribute to team knowledge sharing, process documentation, and continuous improvement initiatives
• Maintain strong product knowledge and stay current on industry trends and company offerings
• Deliver professional and customer-focused support while representing the organization’s values and standards
Qualifications:
• High School Diploma or equivalent required; Bachelor's degree preferred
• Minimum 2 years of client-facing application support or technical customer service experience
• Experience troubleshooting software or product-related issues through phone, email, and chat support channels
• Experience collaborating with cross-functional teams to resolve technical and operational issues
• Strong analytical, problem-solving, and decision-making abilities
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
• Ability to work independently and in a team-oriented environment
• Experience training or educating customers on product functionality is preferred
Preferred Technical Skills:
• CRM systems (Salesforce or similar)
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Windows Server environments
• SQL
• Microsoft Project
• Visio
• Microsoft Access
• BusinessObjects
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The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.