Customer Service Representative

Customer Service Agent - Urgently hiring in Columbus!

Job Title: Customer Service Representative
Pay: $18.50 /hr
Hours: 8 AM - 4:30 PM
Start Date: ASAP

Looking for a fulfilling opportunity where you can make a difference? Join a dynamic and supportive team as a temporary Customer Service Representative in Columbus, OH and contribute to creating exceptional customer experiences every day.

In this role, you will be the go-to contact for customers, providing outstanding service through chat, email, and phone. If you're a problem-solver with excellent communication skills, a customer-first mindset, and thrive in a fast-paced environment, we want you on the team in Columbus!

What You'll Do
As a Customer Service Representative, you will be responsible for:

• Responding to customer inquiries via chat and email with professionalism and empathy
• Efficiently resolving product, order, shipping, and return issues, while escalating complex problems as needed
• Advising customers on return and warranty processes, providing solutions, and processing replacements if applicable
• Communicating trends, issues, and customer insights to the broader team to help inform improvements
• Cross-selling or referring products and services to enhance customer experience and drive brand loyalty

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