Sign upLog in
JobsJobs in OhioJobs in Columbus, OHCustomer Service Jobs in Columbus, OH

Customer Service Representative

ASC Engineered Solutions, LLC

Columbus, OH

Apply
JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Business Practices, Communication Skills, Computer Skills, Construction, Customer Support/Service, Data Entry, Database Administration, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Flexible Spending Accounts, Interpersonal Skills, Life Insurance, Manufacturing, Microsoft Dynamics CRM, Microsoft Office, Microsoft Product Family, Operations Management, Order Processing, Pricing, Problem Solving Skills, Resolve Customer Issues, Safety/Work Safety, Sales, Team Player, Time Management
LOCATION
Columbus, OH
POSTED
Today
Customer Service RepresentativeDepartment: Customer ServiceEmployment Type: Full TimeLocation: Columbus, OHDescriptionThe Customer Service Representative provides effective customer service for all internal and external customers.Key Responsibilities* Responsible for communicating withcustomers via phone, email, fax, etc.* Provides timely and accurate information to incoming customer service orders, status, and product knowledge request* Processes customer orders, changes, and returns* Resolves customer complaints by investigating problems, developing solutions, and making recommendations* Works closely with the Operations Supervisor as directed* Reviews and maintains customer database to track information on account information, statuses, orders, and lead times* Provides timely feedback regarding service failures or customer concerns* Works closely with Sales Representatives on quotes, status of orders etc.* Promotes a safe workplace* Performs other duties as directedSkills, Knowledge & Expertise* Strong communication and interpersonal skills* Outstanding customer service skills* Excellent time management ability* Ability to handle adversity and conflict with successful outcomes* Outstanding attention to detail and accuracy* Possesses strong commitment to team environment while working well with others* Works systematically and logically to resolve problems* Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services* Knowledge of technical details of the company product* Proficient in computer data entry* Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software* 2+ years of Customer Service experience in the manufacturing or construction industry* Microsoft D365 Experience PreferredJob Benefits* Medical, Dental, and FSA are available 30 days following your start date* 401k with company match is available after 90 days of employment* Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you* 2 weeks of vacation after 6 months of employment* 10 paid holidays - including your birthday!

About the Company

A

ASC Engineered Solutions, LLC

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Attendant Jobs in Columbus, OHBagger Jobs in Columbus, OHCustomer Service Representative Jobs in Columbus, OHCustomer Service Specialist Jobs in Columbus, OH