Schedule
8am - 5pm; rotating work days
Compton, California
Position Overview: The Customer Service Representative enters all customer orders and maintains a high level of customer service for both internal and external customers.
Essential Job Functions
- Answer customer inquiries quickly, ensure seamless customer support, and monitor all necessary communication channels
- Update important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner defined by supervisor
- Ensure accurate information is in in company-related software (SixWheel) to properly execute the delivery and pickup
- Perform basic updates to company software (SixWheel, ADP, etc.) to meet required service levels
- Deliver the highest quality of customer service as expected in our vendor Service Level Agreements
- Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values
- Maintain financial accuracy for assigned shipments by verifying vendor costs, identifying discrepancies, and ensuring all required billing information is submitted promptly.
- Partner with Billing teams to facilitate accurate customer invoicing and support the company's 7-day post-delivery billing KPI.
- Perform other duties as assigned
Job Requirements
- This position requires participation in a rotating weekend work schedule. Employees will be assigned either a Saturday workday with Monday off or a Sunday workday with Tuesday off, according to business needs and rotation schedules.
- Solid verbal, written, and collaborative communication skills
- Effective organization, time-management, and problem-solving skills
- Demonstrated ability to thrive in a fast-paced environment
- Great attention to detail
- Ability to multitask
Other Skills/Abilities
- Proficient with Microsoft Office Suite or related software
- Basic data entry skills
- Out of the box thinking. Comfortable to Question Status Quo