Customer Service Representative- Construction Products

North Canton, Ohio

Today

Job Description

For more than 125 years, Gregory Industries has built a legacy that goes beyond metals and manufacturing steel products. Through a commitment to quality and constant drive to improve, we lead the industry with people and processes that exceed expectations. Learn how our roll-formed steel products can help support your business needs.

Customer Service Representative - Strut

Summary:

The customer service representative will work with clients quoting opportunities, processing orders from PO receipt through product delivery, and providing information about products/services purchased from Gregory Construction Products Division.

Job Core Responsibilities:

Process customer orders.
Build and maintain strong, long-term relationships with customers through responsive service, proactive communication, and consistent follow-through.
Coordinate with Inside Sales Manager and Production Department for delivery deadlines.
Issue credit memos.
Enter new customer data and other sales data for current customers into the computer database.
Track stock levels and advise both Product Managers and Inside Sales Manager of product needs.
Coordinate scheduling of deliveries with department team members and trucking companies.
Participate in inventory control, production requirements and team planning meetings.
Develop product knowledge.
Match RMA’s and return of products.

Skills:

Excellent communication and language skills
Organized and critical reasoning ability.
Interpersonal skills.
Familiarity with standard Windows software applications (Word, Excel, PowerPoint, etc.).
Preferred Experience using ERP systems.

Experience:

Minimum 2 years.

These job functions are not intended to be all-inclusive. Changes in functional assignments may occur, as business needs dictate.

Benefits offered include, but are not limited to:

Paid Time Off and paid holidays.
401k with company match.
Medical, dental & vision benefits.
Company paid life insurance, short term disability & long-term disability.
Onsite fitness facilities.
Discretionary profit-sharing bonus program.

Gregory Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Numbers & Facts

Location	North Canton, Ohio
Website	https://www.gregorycorp.com

Skills

Business Supportunmatched
Communication Skillsunmatched
Constructionunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Entryunmatched
Follow Throughunmatched
Inside Salesunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Metal Manufacturingunmatched
Microsoft Excelunmatched
Microsoft PowerPointunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Wordunmatched
Order Processingunmatched
Organizational Skillsunmatched
Plan Meetingsunmatched
Process Improvementunmatched
Product Developmentunmatched
Product Managementunmatched
Product Supportunmatched
Production Controlunmatched
Purchase Ordersunmatched
Salesunmatched
Sales Managementunmatched
Steel Industryunmatched
Time Managementunmatched
Truckingunmatched

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