Customer Service Representative - Contractor

Description
The Customer Service Representative II role is responsible for providing effective, timely, and courteous service to internal and external customers by managing incoming inquiries, processing orders, and resolving issues with a focus on accuracy and customer satisfaction.
This role builds-on foundational skills to support more complex tasks, operates with greater independence, and ensures compliance with regulatory and company policies.
This CSR II collaborates with cross-functional teams to deliver a seamless customers experience and serves as a key liaison between the organization and its customers.

Responsibilities:
Will follow and enforce, HIPAA, SOX, and all Quality Regulatory requirements that may apply within their daily activities, as defined by company policy/procedures.
Answer questions for customers, Suppliers, and inter company calls into Customer Service with an average of 30 calls per day.
Logs Issues, Complaints, and Incidents into Salesforce. Keep accurate records of customer interactions and transactions taken in the ERP.
Responsible for customer follow-ups to promote positive customer relations with all customers, suppliers, and team.
Communicate order status to customers as needed. Provide communication with other departments as needed for all issues and/or complaints.
Respond to customer inquiries via online live Chat. Complete manual order entry as assigned by supervisor.
Ensures customer order confidentiality Assist with and complete special projects

Qualifications:
Required A minimum of 2 years of related experience.
High School diploma or equivalent Preferred Experience with desktop operating systems including Windows 11 Intermediate computer skills.
Type minimum of 40 words per minute with minimal errors Excellent communication and cognitive skills, verbal and written Microsoft Office skills to include Excel and Word Ability to effectively communicate information over the phone Experience in a call center environment Critical analytical thinking skills Technical mindset Attention to detail