Customer Service Representative - Contractor

Description
Responsibilities
Temp To Hire
Handle inbound and outbound customer communications by phone, email, chat, and other communication channels.
Process customer orders accurately and efficiently while ensuring timely fulfillment and shipment.
Respond to customer inquiries regarding products, pricing, order status, shipping, tracking, and other account-related questions.
Address customer concerns and resolve issues while maintaining accurate records of interactions and resolutions.
Communicate with customers regarding backorders, special orders, drop shipments, returns, and other order-related matters.
Coordinate with internal departments to resolve customer issues and ensure timely follow-up.
Maintain accurate records, spreadsheets, and documentation related to customer orders, returns, and service issues.
Provide administrative and customer service support to sales representatives and other internal teams.
Inform customers about available products, services, programs, and cost-saving options when appropriate.
Review and proofread customer-facing materials, catalogs, and other documents as needed.
Process customer payments and credit card transactions in accordance with company policies and security requirements.
Perform additional customer service, order processing, and administrative duties as needed.

Qualifications:
High School Education or GED is required
1-2 years of related experience in a customer service capacity