AUTO 360 Garage in Burlingame, CA is looking to hire a full-time Customer Service Representative (CSR) to assist our customers and support our daily collision repair operations. Are you friendly, professional, and organized? Are you comfortable communicating with customers, insurance companies, and members of an automotive repair team? If so, we want to hear from you!This position earns a competitive wage of $25.00–$30.00 per hour, depending on experience. This is a full-time position working 40 hours per week, with an ASAP start date.Work location: AUTO 360 Garage, 903 California Drive, Burlingame, CA 94010ABOUT AUTO 360 GARAGEAs automotive experts, we provide honest car repairs, collision work, and bodywork. With a team of dedicated office professionals and skilled technicians, we work together to get each customer back on the road.We understand that being involved in an accident and navigating the vehicle repair and insurance process can be stressful. With a history beginning in 1963, we use the experience and processes we have developed over the years to support our customers and provide accurate, high-quality collision repairs.Our employees play an essential role in our success. We value team members who communicate clearly, stay organized, and provide professional and helpful customer service.A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVEAs a Customer Service Representative, you are one of the first people our customers interact with. You greet customers professionally, answer phone calls, respond to questions, and provide friendly and helpful service throughout the repair process.You keep customers informed by providing updates on their vehicle repairs. You also communicate with insurance companies and adjusters regarding repair status and claim information.Throughout the day, you assist with repair paperwork, estimates, invoices, and other documentation. You coordinate vehicle drop-offs, pickups, appointments, and customer communications while maintaining accurate customer and repair records.You use shop management systems, computers, email, and office software to organize information and support the team. You also work closely with technicians, estimators, and management to help maintain smooth daily operations.Your professionalism, attention to detail, and communication skills help create a positive experience for our customers during what can be a stressful time.RESPONSIBILITIESGreet customers professionally and provide friendly, helpful customer serviceAnswer phone calls and respond to customer inquiriesProvide customers with updates on vehicle repairsCommunicate with insurance companies and adjusters regarding repair status and claim informationAssist with repair paperwork, estimates, invoices, and other documentationCoordinate vehicle drop-offs and pickupsSchedule appointments and manage customer communicationsMaintain accurate customer and repair recordsUse shop management systems and other computer softwareWork closely with technicians, estimators, and managementUse computers, email, and office software confidentlyApply strong communication, organizational, and problem-solving skillsMultitask effectively in a fast-paced environmentHelp maintain organized and efficient daily operationsQUALIFICATIONSBilingual English and Spanish is requiredCustomer-facing or customer service experience is preferredPrevious experience in automotive repair, collision repair, or an auto body shop is a plusComfortable communicating with customers, insurance companies, and adjustersComfortable using computers, email, office software, and shop management systemsStrong communication, organizational, and problem-solving skillsDependable, professional, and detail-orientedFriendly and customer-focusedAble to manage multiple responsibilities in a fast-paced environmentAble to work effectively as part of a teamPOSITION DETAILSPay range: $25.00–$30.00 per hourSchedule: Full-time, 40 hours per weekStart date: ASAPLanguage requirement: Bilingual English and SpanishWork location: AUTO 360 Garage, 903 California Drive, Burlingame, CA 94010ARE YOU READY TO JOIN OUR TEAM?If you are bilingual, customer-focused, organized, and comfortable communicating with customers and insurance companies, apply today! We look forward to meeting you.
Job Posted by ApplicantPro