Description
Right Choice Plumbing & Rooter is a family owned plumbing company based in Easton, Maryland, serving homeowners and businesses across the Mid-Shore. We are growing and looking for a Customer Service Representative who will be the first voice our customers hear, answering calls, booking service appointments, and keeping our technicians' schedule running smoothly in Housecall Pro. This is a full time, in office position Monday through Friday, and it is built for someone who wants to grow with a team that values integrity, transparency, and taking care of people.
Key Responsibilities
• Answer inbound calls, respond to customer inquiries, and book service appointments in Housecall Pro
• Keep a constant pulse on the daily and upcoming schedule, spotting gaps and conflicts before they become problems
• Coordinate technician dispatching, appointment confirmations, and customer updates throughout the day
• Follow up with customers on appointments, estimates, open work, and service concerns
• Keep jobs accurately updated, tagged, and assigned the correct lead source in Housecall Pro
• Track open jobs, pending estimates, and outstanding invoices through to resolution, including payment follow up
• Maintain accurate customer records and job notes, and help with thank you cards and customer appreciation
Skills, Knowledge & Expertise
• At least 2 years of customer service experience
• Excellent phone etiquette with strong verbal and written communication
• Highly organized and detail oriented, able to juggle multiple priorities and stay calm under pressure
• Comfortable learning new software; Housecall Pro or other dispatch and scheduling software is a plus
• Experience in plumbing, HVAC, electrical, or another home service business is preferred but not required
• High school diploma or equivalent, with reliable attendance and a strong work ethic
Benefits
• $20 to $25 per hour depending on experience
• Paid time off
• 7 paid holidays plus your birthday off
• Health insurance
• Retirement plan
• Full time, in office schedule with room to grow alongside a family owned company