Customer Service Representative (CSR) - PartiTime Temporary

Customer service representative

Part-time  |  Temporary  |  On-site in Columbia, SC

Schedule: Part-time, hours TBD

Duration: Temporary

Are you passionate about helping other people? You’ve come to the right place!

ARK Products is a small family company in Columbia, SC that makes sensory tools for individuals who have special needs. We’re looking for an experienced customer service professional to join our team in a part-time, temporary role and handle all incoming customer service inquiries.

•     Have you ever ordered from a company online? Did you need to contact them before or after you placed an order? The person who helped you – that’s you here! You’ll be responsible for answering the phone, answering email tickets, monitoring live chat, and responding to comments and messages on social media. You’ll prioritize requests as they come in and go above and beyond to help resolve any issue.

•     Work one-on-one with customers via multiple channels (phone, email).

•     Process phone orders and mail-in orders.

•     Assist customers at any stage of the order process they may need help with, from choosing the right products to placing, editing, or expediting an order to returns, warranties, and delivery issues.

•     Troubleshoot issues reported by customers and offer solutions.

•     Keep an eye out for valuable customer insights and share them with the rest of the team.

•     Master the products, learning all of their features and functions and when to recommend each one.

•     Light office support – greet visitors, make sure the reception area is tidy and well stocked, run errands, mail catalogs, write thank-you cards, etc.

•     Special projects as assigned.

Requirements

•     Customer service experience is required. You’ve worked directly with customers by phone, email, or chat and are comfortable handling a high volume of inquiries.

•     You’re passionate about support. You’re able to empathize with people in a genuine way that lets them know you care.

•     You understand that everyone has a bad day and gets frustrated sometimes, including customers. You don’t take this personally or let it get under your skin. You see it as an opportunity to fix a problem for someone and help make their day.

•     You like solving problems and coming up with creative solutions.

•     You have strong writing skills and are a stickler for details.

•     You value good old-fashioned work ethic. You take initiative and ownership to see things through to completion. If it needs doing, you do it.

•     Customer service sometimes throws us curveballs! Surprises don’t faze you. You like the challenge and can be flexible.

•     You’re an excellent communicator and multitasker.

•     You’re reliable, self-sufficient, and comfortable working independently to get things done. You work with a sense of urgency and know how to hustle.

•     You’re eager to learn and always looking for ways to make improvements.

Benefits

•     This is a part-time, temporary position. Previous customer service experience is required so you can get up to speed quickly.

•     This is an on-site position in a relatively quiet and casual yet professional office setting. Most of your interactions with customers will be over the phone and via email.