Customer Service Representative (CSR) - PartiTime Temporary

Customer service representative

Part-time|Temporary|On-site in Columbia, SC

Schedule: Part-time,hours TBD

Duration: Temporary

Are you passionate about helping otherpeople? You’ve come to the right place!

ARK Products isa small family company in Columbia, SC that makes sensory tools for individualswho have special needs. We’re looking for an experienced customer serviceprofessional to join our team in a part-time, temporary role and handle allincoming customer service inquiries.

Have you ever ordered from a company online? Did youneed to contact them before or after you placed an order? The person who helpedyou – that’s you here! You’ll be responsible for answering the phone, answeringemail tickets, monitoring live chat, and responding to comments and messages onsocial media. You’ll prioritize requests as they come in and go above andbeyond to help resolve any issue.

Work one-on-one with customers via multiple channels(phone, email).

Process phone orders and mail-in orders.

Assist customers at any stage of the order process theymay need help with, from choosing the right products to placing, editing, orexpediting an order to returns, warranties, and delivery issues.

Troubleshoot issues reported by customers and offersolutions.

Keep an eye out for valuable customer insights andshare them with the rest of the team.

Master the products, learning all of their features andfunctions and when to recommend each one.

Light office support – greet visitors, make sure thereception area is tidy and well stocked, run errands, mail catalogs, writethank-you cards, etc.

Special projects as assigned.

Requirements

Customer service experience is required. You’veworked directly with customers by phone, email, or chat and are comfortablehandling a high volume of inquiries.

You’re passionate about support. You’re able toempathize with people in a genuine way that lets them know you care.

You understand that everyone has a bad day and getsfrustrated sometimes, including customers. You don’t take this personally orlet it get under your skin. You see it as an opportunity to fix a problem forsomeone and help make their day.

You like solving problems and coming up with creativesolutions.

You have strong writing skills and are a stickler fordetails.

You value good old-fashioned work ethic. You takeinitiative and ownership to see things through to completion. If it needsdoing, you do it.

Customer service sometimes throws us curveballs!Surprises don’t faze you. You like the challenge and can be flexible.

You’re an excellent communicator and multitasker.

You’re reliable, self-sufficient, and comfortableworking independently to get things done. You work with a sense of urgency andknow how to hustle.

You’re eager to learn and always looking for ways tomake improvements.

Benefits

This is a part-time, temporary position. Previouscustomer service experience is required so you can get up to speed quickly.

This is an on-site position in a relatively quiet andcasual yet professional office setting. Most of your interactions withcustomers will be over the phone and via email.