Seeking a Customer Service Representative to provide support via phone, email, and in-person interactions, assisting customers with product selections, samples, and sales transactions.
Responsibilities include building customer relationships, processing orders, following up on inquiries, and collaborating with sales teams.
Requirements include a high school diploma, 1+ year of customer service experience, strong communication, organizational, and problem-solving skills, proficiency in MS Office, and ability to multitask.
Physical duties involve standing, lifting up to 70 lbs, and occasional team lifts for heavy or long materials. The role offers competitive pay, benefits, and growth opportunities, with a commitment to diversity and veteran support.
Dal-Tile is the largest manufacturer and marketer of ceramic tile and natural stone products used in residential and commercial design and construction across North America. The company was founded in 1947 and is headquartered in Dallas. Dal-Tile is a division of Mohawk Industries (NYSE: MHK), the world’s largest flooring manufacturer. Dal-Tile products, which include the leading ceramic tile brands in North America — Daltile, Marazzi, American Olean and Ragno — are used throughout new residential construction, residential remodeling construction and commercial construction. The company is committed to incorporating environmentally friendly materials, processes and products throughout its organization. Dal-Tile sells its products through a network of more than 250 company-owned sales service centers, stone slabyards, gallery design centers, independent distributors and leading home center retailers nationwide. Dal-Tile offers a comprehensive compensation package that includes a wide variety of benefit options. Benefits offered include medical coverage, dental and vision coverage, mail-order pharmacy, disability, life insurance, retirement savings plan with company match, flexible spending accounts, employee assistance plan, tuition reimbursement and educational assistance program, employee discount purchase programs, and more. EOE Minorities/Females/Protected Veterans/Disabled