CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

LOCATION l Dallas, TX (Multiple Locations Available) | Onsite

COMPENSATION & SCHEDULE

• Pay Rate: $17.82/hour

• Schedule: Monday–Thursday, 9:30 AM–6:00 PM; Friday, 8:00 AM–4:30 PM; Saturday, 7:30 AM–4:00 PM

• Lunch Break: 30 minutes

ROLE IMPACT

Support the Women, Infants, and Children (WIC) program by helping families access essential nutrition benefits and public health resources. This role combines bilingual customer service, eligibility verification, administrative support, and basic health screening. Success requires accurate documentation, timely benefit processing, and compassionate service in both English and Spanish while maintaining compliance with WIC program guidelines.

KEY RESPONSIBILITIES

• Interview applicants in English and Spanish to verify income, residency, identification, immunization records, and eligibility for WIC benefits.

• Issue Electronic Benefit Transfer (EBT) benefits, maintain accurate participant records using Texas WIN and XP systems, track inventory, and prepare reports.

• Collect medical histories, measure height and weight, perform finger-stick blood collection for hemoglobin screening, and manage recalled or medically necessary formula items.

• Greet participants, answer program questions in English and Spanish, schedule appointments, and coordinate referrals to healthcare providers and community resources.

• Perform administrative duties including phone coverage, data entry, document processing, file maintenance, and records management in compliance with program guidelines.

MINIMUM QUALIFICATIONS

• High school diploma or GED required.

• Minimum 2 years of experience in healthcare, education, community services, social services, or a related customer-facing environment.

• Bilingual English/Spanish proficiency required, with the ability to communicate effectively with participants in both languages, perform accurate data entry, and provide professional customer service while handling confidential information.

CORE TOOLS & SYSTEMS

• Texas WIN (WIC Information Network)

• XP Software

• Electronic Benefit Transfer (EBT) Systems

• Microsoft Office (Word, Excel, Outlook)

• Electronic Records and Appointment Scheduling Systems

PREFERRED SKILLS

• Experience with WIC, public assistance, nutrition services, or community health programs.

• Strong interpersonal, verbal, and written communication skills when assisting diverse populations.

• Experience providing bilingual customer service in healthcare, social services, or community-based programs.

LEGAL NOTICE

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