Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

LOCATION

Dallas, TX 75202 | Onsite

COMPENSATION & SCHEDULE

• $18/hour

• Full-time, Monday–Friday, 9:00 AM–6:00 PM

• Paid parking provided

ROLE IMPACT

This role supports the client’s quotation and customer service operations by delivering accurate pricing estimates, coordinating customer requests, and ensuring timely follow-up. Success is measured by accuracy, responsiveness, and the ability to provide exceptional customer service while maintaining organized records and collaborating across departments.

• Review, prepare, and process customer quotation requests accurately and within established timelines.

• Communicate with customers to clarify specifications, answer questions, and provide professional support.

• Enter and maintain customer, pricing, and order information in internal systems with a high level of accuracy.

• Coordinate with internal teams to ensure timely resolution of requests and consistent customer satisfaction.

• Monitor outstanding quotations and follow up to ensure completion and closure.

• Strong customer service, critical thinking, and attention to detail.

• Experience in customer service, order entry, quoting, shipping, logistics, returns, or order fulfillment preferred.

• Ability to work independently, prioritize multiple tasks, and maintain dependable performance.

CORE TOOLS & SYSTEMS

• Microsoft Excel, Outlook, and Word

• CRM or ERP systems (Salesforce, SAP, or similar)

• Quote management and document tracking systems

PREFERRED SKILLS

• Experience in estimating, quoting, or technical service environments.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

LEGAL NOTICE

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