Customer Service Representative

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Position Overview<\/b>
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The Dallas Bulls are seeking a friendly and efficient Customer Service Representative<\/b> to provide exceptional support to fans, season ticket holders, and clients. This role is crucial for addressing inquiries, resolving issues, and ensuring a positive experience for everyone interacting with the team.
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Key Responsibilities<\/b>
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• Respond promptly and courteously to fan inquiries via phone, email, and social media.
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• Assist with ticket sales, account management, and event information.
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• Resolve customer issues and complaints in a professional and timely manner.
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• Maintain accurate records of customer interactions and transactions.
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• Collaborate with ticketing, marketing, and operations teams to communicate updates and promotions.
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• Provide support during game days and special events as needed.
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• Identify opportunities to improve the overall fan experience.
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  Qualifications<\/b>
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  • High school diploma or equivalent required; college degree preferred.
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  • 1–3 years of experience in customer service or fan relations.
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  • Excellent verbal and written communication skills.
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  • Strong problem -solving abilities and a patient, empathetic approach.
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  • Proficient with CRM software and Microsoft Office Suite.
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  • Ability to work evenings, weekends, and holidays as required.
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    Preferred Attributes<\/b>
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    • Passion for sports and fan engagement.
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    • Experience in a sports or entertainment customer service environment.
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    • Ability to remain calm and professional in high -pressure situations.
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    • Team player with a positive attitude and strong interpersonal skills.
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