Customer Service Representative

Position Overview

The Dallas Bulls are seeking a friendly and efficient Customer Service Representative to provide exceptional support to fans, season ticket holders, and clients. This role is crucial for addressing inquiries, resolving issues, and ensuring a positive experience for everyone interacting with the team.

Key Responsibilities

• Respond promptly and courteously to fan inquiries via phone, email, and social media.
  

• Assist with ticket sales, account management, and event information.
  

• Resolve customer issues and complaints in a professional and timely manner.
  

• Maintain accurate records of customer interactions and transactions.
  

• Collaborate with ticketing, marketing, and operations teams to communicate updates and promotions.
  

• Provide support during game days and special events as needed.
  

• Identify opportunities to improve the overall fan experience.
  

Qualifications

• High school diploma or equivalent required; college degree preferred.
  

• 1–3 years of experience in customer service or fan relations.
  

• Excellent verbal and written communication skills.
  

• Strong problem-solving abilities and a patient, empathetic approach.
  

• Proficient with CRM software and Microsoft Office Suite.
  

• Ability to work evenings, weekends, and holidays as required.
  

Preferred Attributes

• Passion for sports and fan engagement.
  

• Experience in a sports or entertainment customer service environment.
  

• Ability to remain calm and professional in high-pressure situations.
  

• Team player with a positive attitude and strong interpersonal skills.