Customer Service Representative

Customer Service Representative
Pay Rate: $20 per hour, W 2
Duration: 7 Months-potential to convert/extend
Work Mode: Hybrid (2 days a week in office)
Location: Chicago, IL; Dallas, TX; White Plains, NY

Responsibilities:

• Manage a portfolio of approximately 5 to 150 clients, depending on communication needs and workload volume.
• Build, maintain, and strengthen client relationships through proactive communication and ongoing support.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Receive and coordinate new orders and project requests, partnering with internal teams to ensure accurate setup and execution.
• Provide regular updates and guidance regarding renewals, pending projects, and licensing activities.
• Professionally manage a high volume of inbound communications, including approximately 50-75 emails per day.
• Schedule and lead client meetings to discuss project status, priorities, and business needs, as appropriate.
• Ensure the accuracy and integrity of client records, licensing information, and related documentation.
• Collaborate with internal teams, government agencies, and external stakeholders to resolve licensing challenges and remove barriers to compliance.
• Anticipate customer needs, identify opportunities to expand services, and support business growth through upselling and cross-selling activities.
• Contribute to a collaborative, team-oriented environment while managing multiple priorities and deadlines.
• Perform other duties as assigned.

Requirements:

• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• Minimum 1 year of customer service, account management, licensing, compliance, or related experience required.

Preferred Skills:

• Exceptional interpersonal and relationship-building skills with the ability to communicate effectively with clients, government agencies, partners, and colleagues.
• Strong customer service mindset with a commitment to delivering a positive client experience.
• Ability to handle sensitive information with professionalism, discretion, and sound judgment.
• Adaptability and willingness to learn in a dynamic regulatory and compliance environment.
• Strong organizational, time management, and project coordination skills.
• Ability to work independently while balancing multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• High attention to detail with a strong focus on accuracy and quality.
• Proficiency with Microsoft Office Suite, Adobe Acrobat, and other business applications.
• Proven problem-solving skills and the ability to navigate complex situations effectively.
• Positive, resilient attitude with the ability to approach challenges as opportunities.
• Strong collaboration skills and the ability to work effectively across departments and teams.
• Ability to identify client needs and recommend appropriate solutions and services.
• Business license background would be great. Salesforce and Workday experience would also be a plus. Desire a college graduate.