Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Enter invoices into POS system
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Numbers & Facts
Location
ALBUQUERQUE, NM
Job Type
Full-time
Skills
Best Practicesunmatched
Billingunmatched
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Develop Methodologiesunmatched
Establish Prioritiesunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Point of Sale (POS) Systemsunmatched
Presentation/Verbal Skillsunmatched
Systems Administration/Managementunmatched
Time Managementunmatched
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