Job Summary We are seeking a Customer Service Representative/ DATA Entry to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive and respond to inbound calls and emails
Use best practices in customer service techniques to develop rapport and build relationships with customers
Data entry for orders and quotes. Emailing quote or order acknowledgment
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well with others under pressure
Numbers & Facts
Location
Rochester, NY
Job Type
Part-time
Skills
Best Practicesunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Develop Methodologiesunmatched
High School Diplomaunmatched
Needs Assessmentunmatched
Order Processingunmatched
Presentation/Verbal Skillsunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Telephone Skillsunmatched
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