Customer Service Representative

Part-Time Customer Service Representative 


JD Electrical Home Solutions is looking for two friendly, organized, and dependable part-time Customer Service Representatives to join our growing team!


As one of the first points of contact for our customers, you'll play an important role in creating a positive customer experience while helping keep our daily operations organized and running smoothly. If you enjoy helping people, staying organized, and working in a supportive, family-oriented office environment, we'd love to hear from you!


Available Shifts


We are hiring for two separate Monday–Friday positions:


Morning Shift: 7:00 AM–12:30 PM
Afternoon Shift: 12:30 PM–6:00 PM


Please indicate which shift you are interested in when applying.


Responsibilities

• Answer incoming phone calls and assist customers in a friendly and professional manner
• Schedule service calls and free estimates
• Dispatch technicians and manage daily schedules
• Communicate with customers and technicians throughout the day
• Prepare invoices and process payments
• Follow up with customers regarding estimates and completed work
• Maintain accurate customer records
• Complete opening or closing office duties based on your scheduled shift
• Assist with general office and administrative tasks
• Help keep the office organized and daily operations running smoothly

Qualifications

• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Friendly, positive, and professional attitude
• Dependable and punctual
• Strong attention to detail
• Ability to work independently and as part of a team
• Basic computer skills and willingness to learn new software
• Previous office or customer service experience is preferred, but we're happy to train the right person

What We Offer

• Part-time, Monday–Friday schedule
• $20 per hour
• Consistent weekday hours
• Paid sick leave
• Paid holidays
• Supportive, family-oriented work environment
• Opportunity to grow with a locally owned and growing company

If you're looking for consistent part-time hours, enjoy working with people, and want to be part of a team that values great customer service, we'd love to hear from you!