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Customer Service Jobs in Denver, CO

Customer Service Representative

UnitedHealth Group

Denver, CO

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JOB DETAILS
SALARY
$16–$29 Per Hour
SKILLS
Administrative Skills, Broadband, Calendar Management, Call Centers, Computer Skills, Computer Systems, Customer Support/Service, Documentation, Healthcare, High School Diploma, Identify Issues, Information Technology & Information Systems, Internet/Online Service, Medical Records, Medications, Microsoft Windows Operating System, Work From Home
LOCATION
Denver, CO
POSTED
Today
This position is National Remote. External candidates must be located within a commutable distance of the office in Lakewood, CO (165 S Union Blvd., Conference Room, Floor 1) to complete a day and a half of on-site orientation. After orientation, they may enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Optum Care Delivery is seeking a Customer Service Representative to join our team. As part of the Optum Care Delivery organization, you will play an integral part of our vision to make healthcare better for everyone.This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime.We offer up to 90 days of paid training. External hires will need to be on-site for one and a half days for orientation. Internal hires will not need to complete orientation. The hours during training will be 8:00 am - 5:00 pm MST, Monday - Friday. Upon successful completion of the training period, employees may be eligible for a remote work schedule.Primary Responsibilities:* Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs* Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems* Communicate directly with clinical staff for patient needs* Medication refills, referral requests, chart troubleshooting* Scheduling appointments for patients - entering and updating demographics* Other tasks as neededYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:* High School Diploma / GED OR equivalent work experience* Must be 18 years of age OR older* 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools* Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications* Ability to type 40 wpm* Ability to work full time (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm MST.Preferred Qualifications:* 1+ years of health care experience* 1+ years of call center experience* Knowledge of Medical TerminologyTelecommuting Requirements:* External candidates must reside within commutable distance to the office at 165 S Union Blvd, Lakewood, CO 80228, to complete a day and a half of on-site orientation. After orientation, they may enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. (National remote for internal candidates)* Ability to keep all company sensitive documents secure (if applicable)* Required to have a dedicated work area established that is separated from other living areas and provides information privacy* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service* All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

About the Company

U

UnitedHealth Group

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.

What we do

Gain insights on how we work to help people live healthier lives and help make the health system work better for everyone by watching this video.

https://www.youtube.com/watch?v=5PbNyi2IDkY

Caring. Connecting. Growing together.

Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:

• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.

• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.

• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1977
WEBSITE
http://careers.unitedhealthgroup.com/

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