Sales Xceleration Recruiting

Position Title: Customer & Sales Support Specialist

Location: Derby, KS | Onsite

Compensation: Competitive Hourly Pay + Quarterly Bonus Opportunities

Industry: Aerospace & Defense | Industrial Distribution | Manufacturing

Why This Role Stands Out

• Join a growing, woman-owned business supporting exciting industries, including aerospace, defense, space, and automotive.

• Enjoy a role that combines customer service, inside sales support, and problem-solving.

• Earn quarterly bonuses while building valuable experience in a specialized industry.

• Work with a close-knit team where your ideas, contributions, and customer relationships matter.

About the Company

Our client is a growing distributor of specialized wire-harness, identification, and interconnect products serving aerospace, defense, automotive, rail, and space industries. With customers across the United States and Mexico, the company is known for responsive service, strong relationships, and delivering reliable solutions. This is an opportunity to join a collaborative team where you can make a meaningful impact.

Key Responsibilities

• Serve as a primary point of contact for new and existing customers.

• Respond to inquiries, provide product information, and resolve customer concerns.

• Support sales representatives with quotes, product sourcing, and order processing.

• Ensure accurate customer information, pricing, and order details.

• Coordinate with internal teams to provide a smooth customer experience from quote to fulfillment.

• Build strong customer relationships through timely communication and follow-up.

• Meet performance goals while maintaining exceptional customer service.

• Identify opportunities to improve processes and customer satisfaction.

Qualifications (Must-Haves)

• High school diploma or GED.

• Minimum 2 years of customer service or related business experience.

• Experience working in a fast-paced, metrics-driven environment.

• Strong communication, organization, and problem-solving skills.

• Excellent attention to detail and accuracy.

• Positive, customer-focused attitude with the ability to manage multiple priorities.

• Ability to work onsite in Derby, Kansas.

Preferred Qualifications (Nice-to-Haves)

• Experience in B2B customer service, inside sales support, or order processing.

• Background in manufacturing, aerospace, industrial distribution, or technical products.

• Experience preparing quotes, sourcing products, or supporting sales teams.

• Familiarity with CRM, ERP, or order-management systems.

Compensation & Benefits

Base Salary: Competitive hourly pay based on experience.

Bonus Structure: Quarterly bonus eligibility.

Benefits:

• Health & Dental Insurance

• HSA/FSA

• Life Insurance

• Gym Membership

Additional Perks:

• Supportive, collaborative team

• Opportunity to learn specialized products and industries

• Professional growth within a growing company

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.