Administrative Skills, Billing, Communication Skills, Compensation and Benefits, Customer Support/Service, Food Services, Higher Education, Inventory Levels, Inventory Management, Maintain Compliance, Marketing, Meal Plans, Operations, People Management, Problem Solving Skills, Procedure Development, Procedure Implementation, Record Keeping, Retail, Sales, Staff Training, Team Player
Customer Service Representative
We are seeking an experienced Customer Service Representative to join our campus dining team. This Customer Service Representative would work at the dining/retail office. This is an opportunity to join a great team with an amazing culture. Join a dedicated university services team as you oversee daily front counter operations and provide exceptional support to students, faculty, and staff. This is an opportunity to have a direct impact in a collaborative campus environment known for its commitment to service and operational excellence.
The position is a Monday through Friday day position, 40 hours a week, typically 8am to 4:30pm.
Benefits & Compensation
- Comprehensive health, dental, and vision coverage
- Generous paid time off and holidays
- Opportunities for career development and internal advancement
- Inclusive and supportive workplace culture
Requirements & Qualifications
- Previous experience in customer service, office administration, or front desk operations
- Strong communication and problem-solving abilities
- Ability to supervise and train staff, ensuring compliance with established procedures
- Availability to work some overtime as needed during peak periods
Preferred Background & Skills
- Experience working in a university or higher education setting
- Familiarity with ID card management systems or campus access procedures
- Proficiency with record-keeping and administrative software
Day-to-Day Responsibilities
- Process account requests, photo submissions, meal plan changes, and balance daily transactions
- Provide outstanding customer service to all students, staff, and visitors
- Sell plans and accounts, actively participating in marketing and promotional efforts
- Services plan participants, reconcile all transactions, and enforce policies and procedures
- Manage inventory and supply levels, oversee paperwork scanning, and coordinate card mailings
- Liaise with departments for card production, billing, and access requests
- Oversee front counter operations in the absence of the Manager, including during after-hours as needed
If this opportunity interests you and you would love to hear more, please contact me at geisenhart@goodwinrecruiting.com. If this opportunity does not spark your interest, but you may know someone who might be open, please feel free to pass my information along.
JOB ID: 175152 #post
Greg Eisenhart
N
New Day Executive Search