Customer Service Representative / Dispatcher

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description:

As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.

Responsibilities:

· Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.

· Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.

· Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.

· Ensure compliance with specified contract metrics and terms.

· Maintain high standards for all operational activities.

· Support contract drivers and customers daily.

· Monitor routes and provide all interested parties with updates related to delivery orders and escalations.

· Handle inbound and outbound calls throughout the scheduled shift.

· Conduct truck check-in and loadout throughout the week.

· Update various reports and trackers.

· Conduct inventory audits or dock checks.

· Provide world-class customer service.

Requirements:

· 1+ years of customer service experience.

· Experience with Microsoft Office (Excel and Outlook preferred).

· Excellent communication skills.

· Schedule flexibility.

· Positive attitude.

Job Type: Full-Time, Non-Exempt

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

Schedule:

· Based on market requirements and needs.

· Holiday availability.

· Weekend availability.

Supplemental Pay Types:

· N/A

Ability to Commute/Relocate:

· Reliably commute or planning to relocate before starting work (Required).

Work Location: In person

Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.