Customer Service Representative / Dispatcher

Description

Job Summary:

DataField Technology Services is seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator for a 6-month contract-to-hire opportunity with our client, a leading global developer and manufacturer of enterprise-level Parking Access and Revenue Control Systems . In this role, you'll manage incoming customer calls, service dispatching, basic technical support, scheduling, and general administration to ensure excellent customer service and efficient field operations. Ideal candidates are highly adaptable, thrive in fast-paced environments, and are comfortable balancing administrative tasks with basic IT troubleshooting and a high attention to detail.

Requirements

Key Responsibilities:

• Handle all incoming customer calls, including dispatching service technicians, tracking call status, scheduling service visits, updating site information, and addressing general inquiries.
• Provide basic, Tier-1 technical support and troubleshooting assistance to field technicians calling in with hardware, software, or connectivity issues.
• Create and dispatch work orders for planned maintenance and service tasks.
• Attend and contribute to weekly planning meetings and service paperwork reconciliation.
• Manage Service Agreement work orders and ensure timely completion.
• Monitor subcontractor pricing and process/approve service-related invoicing.
• Enter purchase orders into internal systems and process associated documentation promptly.
• Enter customer information into internal systems, while populating site and service agreement information.
• Maintain and enhance customer service binders to optimize satisfaction and service delivery.
• Source and procure parts/materials needed for service work orders.
• Generate service quotes in collaboration with service supervisors.
• Coordinate monthly maintenance schedules and communicate with customers and subcontractors; track expiring contracts and upcoming visits.
• Implement customer satisfaction follow-up procedures and provide feedback to senior management.
• Support badging and access management for technicians, including training compliance and log maintenance.
• Perform other administrative and operational tasks as assigned.

What You'll Need:

• Education: College degree, trade school, or equivalent experience.
• Experience (Preferred, not required):
• 1-3 years in a call center, dispatch, or administrative support role.
• 1+ year of experience in a basic IT support, helpdesk, or technical troubleshooting role is highly preferred.
• Experience in construction, facilities management, or service industry environments is a plus.

Technical Skills:

• Proficient in Microsoft Outlook, Excel, and Word.
• Familiarity with ERP systems and work order software.
• Basic understanding of IT networking, hardware components, or software troubleshooting.
• Comfortable communicating technical instructions clearly to field technicians over the phone.

Soft Skills:

• Exceptional phone etiquette and customer service skills.
• Strong organizational skills with the ability to multitask and adapt to shifting priorities.
• Basic financial literacy (e.g., understanding of POs, invoices, work orders).
• Ability to work independently in a fast-paced, team-oriented environment.

Contract Details:

• Duration: 6 months with potential for permanent hire.
• Schedule: Full-time; may include occasional after-hours support.

Apply today if you're a well-organized, motivated, team player with a passion for service excellence and administrative efficiency.