Join Our Brandywine Team
Are you ready to advance your career
in a dynamic and essential industry?
We are expanding rapidly and seeking motivated individuals to join our team.
Customer Service Representative
At Brandywine Heating and Air Conditioning we believe our success comes from our people. We are looking for candidates who are eager to Grow, Learn. and Work Collaboratively. If you are driven by challenges and see them as opportunities, we want to hear from you.
Why Join us?
- Professional Growth : continuous learning and development opportunities
- Team Environment: Work with a supportive and collaborative team.
- Ethical Standards: We do the right thing for our Clients and Employees
- Family Owned and operated
Start your journey with us and take the first step toward a rewarding career. Apply now to be part of our growing team
*We are an Equal Opportunity Employer; all inquiries are kept confidential.
Apply Below
Position Purpose (Summary)
The function of this position is to:
- Schedule and book the service or sales appointments when clients and prospects call.
- Be available to work Monday through Friday with a rotating Saturday shift.
- Dispatch, manage and allocate resources to meet the expectations of our clients.
- Process paperwork from service techs, payments from the customers and respect the confidentiality of all information that they encounter.
Customer Service Representative Responsibilities/Duties/Functions/Tasks
- Answer the phone promptly and professionally.
- Call customers to confirm maintenance appointments and schedule the client appointment while assigning/matching qualified staff to perform the work.
- Work closely with managers to coordinate scheduling and dispatch.
- Perform dispatching and scheduling of service technicians and team members.
- Sell new service agreements and renew existing service agreements.
- Grow, monitor, and maintain the maintenance programs; update changes in ownership, and review the reasons for non-renewals.
- Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
- Ensure the accurate capture, data entry and maintenance of customer information.
- Work closely with the service, install, and sales departments, recognizing and identifying possible sales opportunities and facilitating appropriate follow up.
- Be familiar with our company, products, and services, while continuously improving knowledge of HVAC work, and how Brandywine Valley Heating and Air Conditioning operates to benefit the customer.
- Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
- Win the confidence of new clients when they call for service or repairs.
- Perform customer satisfaction calls when required.
- Have and/or develop a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
- Meet established goals and objectives as they relate to the position and assist with developing plans to meet or exceed goals.
- Regularly review and monitor progress against goals and seek assistance as needed.
- Communicate effectively with associates, superiors, vendors, and customers.
- Possess superior interpersonal skills.
- Efficiently manage time and schedules.
- Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email, and text messaging.
- Must be capable of understanding client needs, and favorably influence their decision.
- Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
- Clean, neat and professional appearance.
Benefits
- Health Insurance for employee is 100% paid by employer
- Dental Insurance
- Vision Insurance
- Paid Vacation and Sick time
- 401K with Employer Contribution