Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Documentation, High School Diploma, Maintenance Services, Microsoft Office, Multitasking, Operational Improvement, Order Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Telephone Skills, Time Management, Writing Skills
Customer Service Representative / Dispatcher
We are looking for a highly organized and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timelyand efficient customer support. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries professionally and efficiently.
- Schedule and dispatch service technicians, drivers, or field personnel based on customer needs and availability.
- Monitor and track service requests to ensure timely completion.
- Communicate effectively with customers, providing status updates and resolving issues as needed.
- Maintain accurate records of service calls, dispatch logs, and customer interactions.
- Collaborate with internal departments to streamline operations and improve customer satisfaction.
- Handle emergency situations and urgent requests with a sense of urgency and efficiency.
- Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation.
Requirements:
- High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
- Previous experience in customer service, dispatching, or a related field preferred.
- Strong multitasking and organizational skills.
- Excellent verbal and written communication skills.
- Proficiency in using dispatch software, CRM systems, and Microsoft Office Suite.
- Ability to resolve customer issues effectively.
- Problem-solving skills with a proactive approach to customer service.
Benefits:
- Competitive Pay with performance incentives.
- Paid time off
- Paid holidays.
- 401K Match
- Career growth and development opportunities.
Join our team and be a part of a company that values excellent customer service and efficient operations!
M
Mr. Handyman
For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. For those select individuals who make the cut, we offer a competitive, independent work environment where our employees have the ability to control their earnings and their futures.
*NOTICE: Mr Handyman LLC is the franchisor of the Mr Handyman® franchised system. Each Mr Handyman® franchised location is independently-owned and operated by an independent franchisee that conducts his or her own professional cleaning service under the Mr Handyman® brand. As a service to its hundreds of independent franchisees throughout the nation and abroad, Mr Handyman LLC lists on this website the employment opportunities available throughout the Mr Handyman® franchised network so those employment opportunities may be conveniently found by interested parties at one central location. In each and every instance the only employer will be the independent franchisee who has listed its available position(s) on this website. Mr Handyman LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees. *Each independent franchisee hires and determines the terms and conditions of employment for its own employees, accordingly benefits and employment practices vary by location.
100 to 499 employees
Construction - Residential & Commercial/Office
https://www.mrhandyman.com/