We're Hiring! Customer Service Representative / Dispatcher

American Leak Detection | Tulsa, Oklahoma

Do you enjoy helping people, staying organized, and keeping things moving? We're looking for a friendly, dependable, and detail-oriented Customer Service Representative to join our team!

At American Leak Detection, our Customer Service Representatives are the voice of our company and an important part of what makes our operation successful. This is more than answering phones and scheduling appointments. You'll play a key role in creating a great customer experience, coordinating our technicians, and helping keep daily operations running smoothly.

If you thrive in a fast-paced environment, enjoy interacting with people, and can juggle multiple priorities without missing a beat, we'd love to meet you!

What You'll Do

As a Customer Service Representative / Dispatcher, you'll be responsible for helping customers from their first phone call through the completion of their service. Your day will include:

• Be the First Point of Contact: Answer incoming calls, respond to customer questions, and make a great first impression,
• Help Customers Find Solutions: Learn our services and confidently explain how we help homeowners, businesses, and municipalities locate hidden leaks.
• Create a Great Customer Experience: Build rapport with customers, communicate clearly, and ensure they feel taken care of throughout the process.
• Coordinate Appointments: Schedule service calls, manage calendars, and keep customers informed of appointment details.
• Dispatch Our Technicians: Coordinate daily schedules, route technicians efficiently, and communicate job details to keep everyone on track.
• Keep Things Organized: Manage changing priorities, update customer information, and help ensure the daily workflow runs smoothly.

What We're Looking For

We're looking for someone who takes pride in their work, enjoys helping others, and knows how to keep a positive attitude even when things get busy.

Our ideal candidate has:

• Excellent customer service and telephone skills.

• Strong verbal and written communication skills.

• Great organizational skills and attention to detail.

• The ability to multitask, prioritize, and think on their feet.

• A dependable, team-oriented attitude and willingness to learn.

• Proficiency in Microsoft Office.

• Previous experience in customer service, scheduling, dispatching, or a similar role is preferred.

Bonus Points (But Not Required!):

• Experience in plumbing, restoration, construction, or a related industry.

• Familiarity with Salesforce or other CRM software.

Compensation & Benefits

We believe in taking care of the people who take care of our customers!

• 401(k) with Company Match

• Medical Insurance – 75% of the Premium Paid by the Company

• Dental Insurance

• Vision Insurance

• Company-Paid Life Insurance

• Competitive Hourly Pay

• Overtime Pay (when applicable)

• Paid Time Off (PTO)

• Paid Holidays

Schedule

• Full-Time Position

• Monday – Friday

• 7:30 AM – 4:30 PM

Who We Are

American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. With more than 40 years of experience, we help residential homeowners, commercial businesses, and municipalities locate hidden water, sewer, gas, and swimming pool leaks using specialized technology and highly trained technicians.

Our customers include homeowners, plumbers, contractors, insurance professionals, property managers, restoration companies, and municipalities throughout Oklahoma, Kansas, and Missouri.

We're proud of the work we do, the customers we serve, and the people who make it all happen. We believe in working as a team, taking care of our customers, and finding solutions to problems others can't see.

Think you'd be a great fit? We'd love to hear from you!

Apply Today!

Send your resume or inquiries to:

zmccollough@americanleak.com

All employees must successfully complete a criminal background check and may be subject to drug screening. American Leak Detection is an Equal Opportunity Employer. We do not discriminate on the basis of any characteristic protected by applicable law.