Customer Service Representative/Dispatcher/Schedule Coordinator

Mr. Handyman

Bothell, Washington

JOB DETAILS
SKILLS
Brand Management, Cold Calling Skills, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Employee Terminations, General Handyperson, Maintenance Services, Microsoft Windows Operating System, On Site Support, Operational Improvement, Organizational Skills, Performance Management, Professional Services, Record Keeping, Records Management, Residential Construction, Resolve Customer Issues, Sales, Telephone Skills, Telesales, Work From Home
LOCATION
Bothell, Washington
POSTED
7 days ago

We are a locally owned national company that provides professional maintenance, repair and improvements to homes and businesses throughout Snohomish and King County with an emphasis on best-in-class customer service. We are looking for an outstanding Customer Service Representative to discuss and schedule jobs with new and existing customers. This position will require previous sales experience and includes 3 primary responsibilities:

- Sales - converting incoming inquiries to appointments

- Field technician coordination - managing and optimizing field technician schedules

- Customer Service – resolving customer issues, customer follow up, record keeping, etc.

We do not do cold calls or take a hard sales approach. We focus on developing a good rapport with our customers and work to build confidence in the high-quality professional services provided.

Responsibilities to help build long term relationships with customers:

  • Assist existing and potential new customers
  • Promptly answer customer phone calls
  • Quickly respond to customer email inquiries
  • Strategically schedule and dispatch jobs throughout the region
  • Create, maintain and accurately manage customer records
  • Improve the operational performance of the team

Requirements:

  • Minimum of 5 years of customer service experience
  • 2 years phone sales experience
  • Need to live in the Seattle area
  • Self-motivated with a positive, professional attitude and a good phone voice
  • A cheerful customer service-oriented attitude, “we love our customers”
  • Outstanding organization and communication skills
  • Punctual and dependable
  • Consistently thorough and accurate
  • A clean, non-criminal background
  • Computer proficiency with Windows apps and a willingness to learn proprietary software
  • Ability to live type while talking to customers, min of 50 WPM but 60 WPM is preferred.
  • Understanding of residential construction, repair or maintenance is a plus

Benefits:

  • Phone and computer will be provided.
  • PTO - Earned Paid Time Off
  • Paid Holidays
  • Option to work from home 95% of the time. Training will be done in the Mukilteo and Bellevue offices for 4-6 weeks. You will need to also work out of the Bellevue and Mukilteo office 1 day/month after training is completed. You will be responsible for transportation to the offices.

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Compensation: $16-$18 DOE




Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

About the Company

M

Mr. Handyman

For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. For those select individuals who make the cut, we offer a competitive, independent work environment where our employees have the ability to control their earnings and their futures.

*NOTICE: Mr Handyman LLC is the franchisor of the Mr Handyman® franchised system. Each Mr Handyman® franchised location is independently-owned and operated by an independent franchisee that conducts his or her own professional cleaning service under the Mr Handyman® brand. As a service to its hundreds of independent franchisees throughout the nation and abroad, Mr Handyman LLC lists on this website the employment opportunities available throughout the Mr Handyman® franchised network so those employment opportunities may be conveniently found by interested parties at one central location. In each and every instance the only employer will be the independent franchisee who has listed its available position(s) on this website. Mr Handyman LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees. *Each independent franchisee hires and determines the terms and conditions of employment for its own employees, accordingly benefits and employment practices vary by location.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Construction - Residential & Commercial/Office
FOUNDED
1996
WEBSITE
https://www.mrhandyman.com/

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