Customer Experience, Customer Support/Service, Detail Oriented, Establish Priorities, Follow Through, HVAC, High School Diploma, Incentive Programs, Needs Assessment, Organizational Skills, Plumbing, Presentation/Verbal Skills, Reporting Skills, Resolve Customer Issues, Sales, Sales Training, Telephone Skills, Writing Skills
Customer Service Technician/Dispatcher
Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us!
PAC is looking for an organized, efficient Customer Service Representative/Dispatcher with an eye for detail and a high level of accuracy. We need a positive team member who will go above and beyond for our customers and our staff, and who has a perpetually friendly, can-do attitude to join our growing team!
What we offer:
- Competitive salary starting at $18+/hr
- Exceptional growth potential
- Amazing 401k
- Your birthday is a paid day off!
- Paid wellness days
- Holiday and vacation pay
- Paid training
- Incentive programs
- Profit-sharing program
- Hours 7:30 am – 5:30 pm
Responsibilities:
- Answer all incoming calls, as the initial point of contact
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
- Conduct service-related, follow-up calls to check in on past customers and assess their current needs.
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues, and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
Competencies for Success:
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor, with a sense of urgency, who also loves to win as a team.
- HVAC experience a plus, but not required
- A High School Diploma/GED is required
We are an equal-opportunity employer.
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PAC Plumbing, Heating, & A/C