Contract Management, Customer Support/Service, United States Department of Energy (DOE)
JOB TITLE: Customer Service Representative
SALARY: $38,000 to $41,000, DOE
SUMMARY: Providing excellent customer service to contract holders, ensuring professional and efficient service.
DUTIES AND RESPONSIBILITIES:
- Answers contract holder inquiries via phone and/ or email
- Makes clear detailed notes in system concerning contract holder inquiries
- Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder
- Explain procedures to contract holders including but not limited to: How to begin a claim; current claim status and/ or explain address requests; processes requests; for reprints of confirmation letters
QUALIFICATIONS:
- One to two years related customer service experience
- Ability to understand and follow written and verbal instructions
EB-1147888695C
Creative Financial Staffing