Customer Service Representative

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Protecting people and the environment, and optimizing industrial processes - that is what drives us at Freudenberg Filtration Technologies. We serve our automotive, consumer goods and industrial customers with technically leading products, system solutions, services and consulting in air and liquid filtration. As part of the Freudenberg Group, strong corporate values guide us in our aspiration for innovation, efficiency and highest customer focus. With a dedicated team of around 3,500 colleagues, we generate an annual turnover of about 670 million euros.

Some of your Benefitsarrow_right

401K Match

401K Match: Save for retirement with the company's help.

Health Insurance

Health Insurance: Rely on comprehensive services whenever you need it.

International Opportunities

International Opportunities: Grow in your career through international exchange and global job opportunities.

Personal Development

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Vacation

Vacation: We offer time off to refresh and recharge.

location_on Durham, NC

Hybrid Work

trip_origin Freudenberg Residential Filtration Technologies Inc.

You support our team as

Customer Service Representative

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Responsibilitiesarrow_right

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
• Process customer orders accurately in the system, ensuring timely follow-up. Includes communicating with the customer to clarify product numbers, pricing, and shipping preferences.
• Provide detailed information on products or services to assist customers in their purchasing decisions. Specific knowledge of liquid membrane filtration markets and associated products is strongly preferred.
• Maintain accurate records of customer interactions and transactions, including updating notes with current and relevant information pertaining to order shipping.
• Identify and escalate complex issues to the Customer Service Supervisor and Sales Managers for resolution.
• Gather and record feedback from customers to support service improvement.
• Coordinate with other departments to resolve customer issues, clarify production and shipping timelines, and confirm policies as needed.
• Participate in team training sessions to enhance product knowledge and service skills.
• Understand SAP order entry and be able to both follow process and suggest process improvements as needed.
• Ensure that customer service standards are met in all internal and external interactions, written, and verbal communications

Qualificationsarrow_right

• High school diploma or equivalent.
• 1-2+ years of experience in customer service or a related field.
• Basic proficiency in customer service software and CRM systems.
• Knowledge of SAP

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Apply now

Additional Informationarrow_right

Joe Ballard

joe.ballard@freudenberg.com

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